Contact Support
Contact Support
Section titled “Contact Support”Need help? Our support team is here to assist you.
Support Channels
Section titled “Support Channels”Email Support
Section titled “Email Support”Response time: Within 24 hours on business days
Support Portal
Section titled “Support Portal”Best for: Technical issues, bug reports, feature requests
Community Forum
Section titled “Community Forum”Best for: Best practices, implementation questions, networking
Before Contacting Support
Section titled “Before Contacting Support”Help us help you faster by:
- Checking the FAQ
- Reviewing troubleshooting guide
- Testing with the Chrome Extension
- Checking your browser console for errors
What to Include
Section titled “What to Include”When submitting a ticket, please provide:
- Account details: Company name, account email
- Issue description: What’s happening vs. what you expected
- Steps to reproduce: How we can see the issue
- Screenshots: Visual evidence of the problem
- Browser/device info: Chrome version, OS, etc.
- Error messages: Any console errors or API responses
Enterprise Support
Section titled “Enterprise Support”Enterprise customers have access to:
- Priority support (< 4 hour response time)
- Dedicated account manager
- Slack channel for instant help
- Quarterly business reviews
Contact your account manager for assistance.