Recovering your Account

If you have lost access to your CustomerLabs account, you can recover it by resetting your password using your registered email address.

Forgot Password

Use this method if you remember your email address but have forgotten your password.

1. Open your web browser and navigate to app.customerlabs.com.
2. Click on “Forgot Password?” below the Sign In button.

3. Enter your business email id that you used to login to CustomerLabs and click “Send Reset Instructions”.

Note

A password reset link will be sent to your registered email address. Check your spam or junk folder if you do not see it in your inbox within a few minutes.

4. Open the email and click the “Reset Password” link.

5. Enter your new password and confirm it, then click “Submit”.

6. You will be redirected back to the login page. Enter your email and new password to sign in.

Tip

Use a strong password with a mix of uppercase, lowercase, numbers, and special characters to keep your account secure.

Forgot email and password

If you have forgotten both your email address and password, you cannot recover your account.

Please reach out to our support team at support@customerlabs.co for assistance.